Sales and Customer Care Specialist

Company DescriptionTrupanion is a leading provider of medical insurance for cats and dogs in North America, and a new provider in Europe. Our mission is to help loving, responsible pet owners budget and care for their pets. We create solutions to ensure our members, their pets, and their vets experience unparalleled customer service. At Trupanion, we offer a collaborative, informal, and pet-friendly environment where everyone is encouraged to authentically be the best version of themselves.Job DescriptionPosition Summary:As a Sales and Customer Care Specialist, your role is at the heart of Trupanion. When members need us, our Specialists do whatever is necessary to provide the best experience possible. We’re looking for those that thrive in sales, and love to engage with people over the phone, who are comfortable navigating complex situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections, and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.At Trupanion, we believe in a flexible workplace! This is a remote position for candidates in Germany or Switzerland. You must be able to have a reliable and stable connection to the internet through hard-wire Ethernet.Expectation is to meet as a team once per quarter, for up to a week. The location is subject to change, based on needs.Responsibilities:Act as a direct contact for Smart Paws’ and Trupanion customers and cooperation partners Listen to understand what a pet owner is looking for and offer recommendations on how Trupanion can help solve their pet insurance needs.Effectively communicate our product and its benefits, with the goal of closing sales and activating Trupanion policiesHandle sensitive situations with empathy and care, exemplifying Trupanion DNAPassion for assisting members, curiosity to ask probing questions, and ability to solve problems and creative problem-solving skills.Make genuine connections and adapt communication style to best serve any member that contacts usWillingness to accept and embrace changes in responsibility, processes, and workflow in an ever-changing environmentEfficiently manage time to provide legendary member service in a high-volume contact centerUtilize multiple systems to support our members and VeterinariansActively contribute to the continuous improvement of processes and support new services. Qualifications:Fluency in English (business language) requiredProfessional proficiency in either German or French, with a minimum of B1 working proficiency in the other languageFlemish is a plus2+ years’ experience in a member-facing roleSwiss Non-Life insurance mediary license, preferredProven experience in phone salesExperience using and learning complex computer systemsWork from home experience is a plus!Skills: Enjoy a challenge, possess strong problem-solving skills.Quickly adapt to process or protocol changes and implement them immediatelyAbility to multitask at high speed while maintaining excellent attention to detail and accuracyOutstanding communication skills, both written and verbal. Excellent listening skills are a must!Work independently, and be self-motivatedProactive and logical thinkerSchedule:This is a full-time position of 37.5 hours per week; schedule may vary based on business needs.Flexibility is required to start as early as 07:00, work until 19:00, and on Saturdays.After hire, any schedule changes will be communicated with at least 30 days’ notice.Compensation:The pay for this position is based on a full-time schedule. Along with salary, our employees will be eligible for monthly bonuses based on individual and company goals.Trupanion may also provide Restricted Stock Units, which vest over 4 yearsBenefits and Perks:25 holiday leave days.Five-week sabbatical after five years of employmentMedical Insurance for a cat or dogMedical Conierge (Summus)Lifestyle Spending Account (LSA)Family Planning (Carrot)Employee Assistance ProgramOpen, casual, pet-friendly, and fun office environmentAdditional information:Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQModel the team DNA always, believing that we can achieve great things together when we are:Caring: We are kind to each other and assume positive intent.Collaborative: We work together to achieve company goals (we not me).Courageous: We are determined, take risks, and make bold moves.Curious: We seek new information to continually better ourselves and our work.Honest: We believe candid communication leads to successful teamwork.Inclusive: We welcome and value all people and perspectives.Nimble: We readily adapt and evolve in pursuit of progress and innovation.Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.We will ensur...